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New Contributor
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How to make a claim for NBN outage

Is it possible to make a claim for NBN outage? My connection was not available for 5 days due to a network outage.

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Honoured Contributor
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Re: How to make a claim for NBN outage

Generally no. Residential plans are 'best effort'.

The 'connection' historically also only applied to a landline phone and not data. Now we're using VOIP (data) so even that is not included.

You can contact Optus and ask for a refund on the months fees. They might say yes to all or just give you 1/6th of $80 ($13 refund).

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Re: How to make a claim for NBN outage

Thanks, much appreciated

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