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jinglese
New Contributor
New Contributor

How to activate 4G sim on NBN broad band

 
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YetAnotherAcc
Respected Contributor
Respected Contributor

Re: How to activate 4G sim on NBN broad band

Are you talking about the 4G backup that comes with this modem? If so, there should be nothing to activate and it should kick-in automatically when your main internet connection goes down (or when its not even plugged into the main internet line).

Tigers1719
Trusted Contributor
Trusted Contributor

Re: How to activate 4G sim on NBN broad band

@jinglese If your internet went off and the 4G backup did not work you may have been one of the unlucky customers that received a faulty sim.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter  with the details for further assistance mentioning you’re unable to use the My Optus app.

I am an Optus user.