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AndreFerds
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New Contributor

How do I tell Optus my NBN isn't working this morning?

Woke up this morning (Bulleen, VIC) and NBN not working. Have reset modem, turned it off/on etc. No good.

Tried to call Optus Support... 1 hour wait so I took their advice to advise them through the App. Tried this.. no good. The screen where you send them a message won't connect via my mobile 4G.

Have looked on their site... I can't find where you on their hundreds of pages I can advise that my internet is down or request a service call etc. 

Can someone please tell me (provide a link/url etc.) where on the optus web pages I can simply tell them my internet is not working.

Thank you. Andre 

 

 

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BenF
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Frequent Contributor

Re: How do I tell Optus my NBN isn't working this morning?

Hi Andre,

According to the service status page ( https://www.optus.com.au/about/network/service-status) there is an outage in the Bulleen area at the moment.  It is under investigation.

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AndreFerds
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Re: How do I tell Optus my NBN isn't working this morning?

Hi Ben... thank you so much. It's now working again and I managed to get the support message through also.

All good now.

Cheers. Andre.

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BenF
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Re: How do I tell Optus my NBN isn't working this morning?

Good to hear you're back up and running 👍

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