Well I sent a letter of complaint via registered post to the Optus complaints department in Salisbury SA on the 4th of March. (because of course they dont have a dedicated email for complaints and to call takes about 30 minutes on hold). They still have not responded so today I wrote the TIO and ACCC. Maybe if enough people complain something will be done.
Sorry you felt the need to engage the TIO @Tortoise A case manager will be in touch with you within the 10 business days outlined by the TIO. Please let us know if you need a hand with anything else.
The Case Manager and the TIO are going to be very busy as it is just getting worse and more and more customers are going to learn how to do speed Checks and join the que at the TIO
optus is the slowest NBN
Hopefully Optus change their attitude towards customers and resolve this soon or they might have a class action heading their way if everyone doesn't get what they are paying for.
Optus has a very very slow NBN
3.50Mpbs download on 100Mbps Optus NBN service every night ! Terrible !
More proof ??
Look here since December I signed up to 100MBps/40Mbps plan on Optus NBN.....
Can't get any slower than this: http://beta.speedtest.net/results?sh=0d7d110f28ec9567d071fc6263b8dc2c
Is this the slowest NBN in the southern hemisphere? here's my data on 100Mbps/40Mbps from the slow Optus NBN line:
(They will try to find all the excuses they can on the phone (Case management) and on this forum with tech support....Repport your results to TIO Obusdman) they will get fined $10,000 per case...
But 2-5 Mbps on 100 Mbps download speed is not acceptable doesn't matter their excuses!!
Want more proof ? Look here on my SLOW Optus NBN 100Mbps/40Mbps plan in Sydney:
Can't get any worst in Sydney City ! Post your speeds cos they are slacking !