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jfeorrester
New Contributor
New Contributor

Home wifi not working

My home internet doesn’t seem to be working. The nbn and the wifi modem are both reset and lighting up as if we should have wifi. Anybody else had this?
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Aron_YC
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Moderator

Re: Home wifi not working

Hey @jfeorrester

  

Please contact Optus directly on 133 937 during these hours.

Hold the line, don't press 1, keep on the line follow the prompts and you'll reach the team who can action this for you.

If you don't want to call, you can message our Social Media Team via  Facebook or Twitter they have a point of escalation for the following urgent enquiries:

-No Broadband connectivity (no access to the internet) 

-No Mobile connectivity (can't make or receive calls)

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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