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Nicies
New Contributor
New Contributor

Home phone & internet nbn connection not working

Power light on modem solid green . Rest of lights all flash green then die for a while and then all flash and this continues whilst none of my devices have internet and cannot use home phone. Frustrating!
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Serena_YC
Moderator
Moderator

Re: Home phone & internet nbn connection not working

Hi @Nicies

Have you had a chance to check our Network Status page for any fault or outages that may be impacting your service? 

If there is no reported faults or outages, I would recommend checking our Home Internet Troubleshooting support page for some troubleshooting steps that may help restore your service.

Should the issue persists, please get in touch with our Technical Support teams via the My Optus app for further assistance. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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