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New Contributor
New Contributor

Home Broadband N/W

March 15 2020 has been Live chat with one of OPtus Agent for my home broadband relocation and set a date March 23 2020 for disconnection and reconnection on my new address. Sad to say that until now my home internet was still not working, 2 days ago NBN device delivered to me and keep trying to un-success connection. Check my order and theres another item on list for a new broadband modem which will arrive on April 2 2020.
My concern is Why the agent not mention those things and they not prepare all that things to send earlier my items which is he didn’t mention on live chat.
A week without working internet and may the Payment are continues are not so happy.
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Online Community Manager
Online Community Manager

Re: Home Broadband N/W

Hi PedroR,


I’d really suggest messaging us on Social Media, either Facebook or Twitter. They do have a point of escalation for the following urgent enquiries:

  • No Broadband connectivity  (no access to the internet) 
  • No Mobile connectivity (can't make or receive calls) 

If you mention that you were sent through by Ray_YC they'll be able to help you out. Please note, the team won’t be able to respond right away, but they’ll be with you as soon as they can. 


Alternatively, you can Message us via the My Optus app. You’ll just need to ensure that you select the relevant prompts:

· Desktop users

· Mobile users 


Our main priority right now is to ensure that all of our customers have a working service. 

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