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RedVortex
Contributor
Contributor

Re: High Latency

Hi @Freakstuff

I am glad in a way we both are still having issues. You wouldn't believe, I was just asked to try to restart the router and modem, and try a different Ethernet cable.

We have exactly the same issue/ same measurements

Surely someone can put two and two together and agree it is not an issue in people's houses?

The latest period of high ping latency started on 07/04/2021 at 12:27pm and is continuing. There was a couple of hours early in the morning of 08/04/2021 where Upload speead and latency was back to normal.

The period OptusNBN advised as maintenance was 12.00am - 06.00am on 08/04/2021

Conclusion - at least a local area (I am in Peakhurst, 3km from Padstow) issue, possibly wider - could be all Sydney for all I know... Whilst download is fine, 95% of people will not even notice.

Somehow I am still being told a technician has to come out to my house as a part of the "process".

Please stay on this thread as at least there is some hope that sanity will prevail. 

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RedVortex
Contributor
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Re: High Latency

Sorry to misspell your user name @Freakystuff in my previous message
Also, are you also on FTTC?

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Freakystuff
Occasional Contributor
Occasional Contributor

Re: High Latency

@RedVortex

Yes, I am also on FTTC and called today and just got told that I should test the things you were told to only to be told there was an outage. I literally told the support person I tested my LAN and everything connects fine. I also told them that I had tested a direct connection to the modem with various devices and various ethernet cables and had always been presented with the same result. It's kind of disappointing that download speeds are fine, even though they take a while to pick up speed as tests show, as this means most people won't notice as you said.

@Jack_YC I understand you want me to contact you via messenger but I already called support and was simply told that it was an outage issue in my area and that it should be fixed in 24 hours. We shall see.
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Winson
Occasional Contributor
Occasional Contributor

Re: High Latency

Hey guys, welcome to the party.

It is a wide spread issue in this area, similarly I have posted my troubles below and have been contacted by the case manager with no solutions.

https://yescrowd.optus.com.au/t5/NBN/Terrible-ping-to-Sydney/m-p/642463#M25403

Currently still lagging around with 300ms..

Regards,

Winson

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RedVortex
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Re: High Latency

Hi @Winson 

At least you guys seemed to get more informed case managers, mine is still talking about a wiring issue in my house. So on top of my troubles (cannot work from home, VPNs use a lot of upload data), I might have to find time for a technician appointment. But I have to go to work because Internet is unreliable at home! I understand technical issues can happen, but why cannot they at least know about the root cause and not stuff their customers around? Just incompetence all around.

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RedVortex
Contributor
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Re: High Latency

Further thinking, all evidence points at Optus RSP equipment at Peakhurst POI

There are multiple posters on Whirlpool reporting switching to other ISPs and having speed/ping issues immediately resolved SO IT IS NOT NBN!

Also all faults are in that area.

This POI services in excess of 60,000 premises (across all ISPs).

Assume 16% is Optus (conservatively because it was a popular ISP in the area)could be well in excess of 10,000 premises affected since February.

If this is true, this is huge.

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RedVortex
Contributor
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Re: High Latency

How on earth is this marked as a solution?
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Winson
Occasional Contributor
Occasional Contributor

Re: High Latency

You will notice that prior to 8-9am, the ping is low (close to normal levels 10ms etc.) and then rapidly increases to 300ms..

Anyway it has been more than 24 hours and it still hasn't been fixed. .

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Freakystuff
Occasional Contributor
Occasional Contributor

Re: High Latency

So it seems that my upload speed has returned to normal (roughly 17) however my latency is still an issue.

201 ms 202 ms 210 ms n220-236-128-1.sbr3.nsw.optusnet.com.au [220.236.128.1]

This seems to be the main cause of the issue still.
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RedVortex
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Re: High Latency

My results (measured automatically). I sample every hour at 27 minutes past (as you can see in the time stamp). Download which was relatively stable is all over the place now.

Starting to look like a congestion pattern

There were 2 normal readings at  5:27 and 6:27 (even for ping).

00_27_11_04_2021-nbn.log:Hosted by Telstra (Sydney) [19.47 km]: 383.179 ms
00_27_11_04_2021-nbn.log:Download: 20.35 Mbit/s
00_27_11_04_2021-nbn.log:Upload: 8.44 Mbit/s
01_27_11_04_2021-nbn.log:Hosted by Exetel (Sydney) [19.47 km]: 279.489 ms
01_27_11_04_2021-nbn.log:Download: 26.80 Mbit/s
01_27_11_04_2021-nbn.log:Upload: 9.31 Mbit/s
02_27_11_04_2021-nbn.log:Hosted by Telstra (Sydney) [19.47 km]: 236.732 ms
02_27_11_04_2021-nbn.log:Download: 33.69 Mbit/s
02_27_11_04_2021-nbn.log:Upload: 9.34 Mbit/s
03_27_11_04_2021-nbn.log:Hosted by Exetel (Sydney) [19.47 km]: 133.69 ms
03_27_11_04_2021-nbn.log:Download: 7.84 Mbit/s
03_27_11_04_2021-nbn.log:Upload: 13.05 Mbit/s
04_27_11_04_2021-nbn.log:Hosted by Telstra (Sydney) [19.47 km]: 116.348 ms
04_27_11_04_2021-nbn.log:Download: 48.53 Mbit/s
04_27_11_04_2021-nbn.log:Upload: 16.08 Mbit/s
05_27_11_04_2021-nbn.log:Hosted by Vocus Communications (Sydney) [19.47 km]: 14.541 ms
05_27_11_04_2021-nbn.log:Download: 54.44 Mbit/s
05_27_11_04_2021-nbn.log:Upload: 18.50 Mbit/s
06_27_11_04_2021-nbn.log:Hosted by Vodafone Hutchison Australia (NN) (Sydney) [19.47 km]: 14.134 ms
06_27_11_04_2021-nbn.log:Download: 54.48 Mbit/s
06_27_11_04_2021-nbn.log:Upload: 18.39 Mbit/s
07_27_11_04_2021-nbn.log:Hosted by Vocus Communications (Sydney) [19.47 km]: 136.939 ms
07_27_11_04_2021-nbn.log:Download: 37.89 Mbit/s
07_27_11_04_2021-nbn.log:Upload: 14.22 Mbit/s
08_27_11_04_2021-nbn.log:Hosted by Telstra (Sydney) [19.47 km]: 126.363 ms
08_27_11_04_2021-nbn.log:Download: 34.43 Mbit/s
08_27_11_04_2021-nbn.log:Upload: 13.02 Mbit/s
09_27_11_04_2021-nbn.log:Hosted by Vocus Communications (Sydney) [19.47 km]: 368.615 ms
09_27_11_04_2021-nbn.log:Download: 14.31 Mbit/s
09_27_11_04_2021-nbn.log:Upload: 6.23 Mbit/s
10_27_11_04_2021-nbn.log:Hosted by Telstra (Sydney) [19.47 km]: 158.894 ms
10_27_11_04_2021-nbn.log:Download: 34.67 Mbit/s
10_27_11_04_2021-nbn.log:Upload: 10.06 Mbit/s

And @Winson the latest fault period was well more than a day - it started around midday on 07/04. So it has been almost 4 days  

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