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serg19
Occasional Contributor
Occasional Contributor

Having issues connecting to iCloud since connecting to NBN

Hello All

 

Since connecting to NBN I am experiencing issues connecting to ICLOUD and other Apple services on my browser and through WIFI on other devices, I can access everything ok through the ICLOUD and ITUNES apps.

I enter user ID and password but can't proceed further as message states ID not verified, I can access all services on other networks such as from my work PC and work phone but not from home.

 

Would it have anything to do with my DNS server numbers on the SAGECOM modem?

 

Cheers

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11 Replies
petergdownload
Honoured Contributor
Honoured Contributor

Re: ICLOUD

You could try setting a DNS of 8.8.8.8 and seeing if that helps.

 

Peter Gillespie

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Ray_YC
Online Community Manager
Online Community Manager

Re: ICLOUD

Hmm, haven't heard of that issue before Serg19.

Let us know how go changing the DNS.

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serg19
Occasional Contributor
Occasional Contributor

Re: ICLOUD

Thanks Peter, that is DNS I am using with no luck

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serg19
Occasional Contributor
Occasional Contributor

Re: ICLOUD

It has me buggered how I can log in from anywhere else but not on my home network.

 

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serg19
Occasional Contributor
Occasional Contributor

Re: Having issues connecting to iCloud since connecting to NBN

To complicate things further, I have noticed that I can access my account if I use a VPN, any thoughts?

 

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petergdownload
Honoured Contributor
Honoured Contributor

Re: Having issues connecting to iCloud since connecting to NBN

Have you tried a different browser? Or Remove cookies from your main browser? Try Incognito Mode

 

Peter Gillespie

 

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serg19
Occasional Contributor
Occasional Contributor

Re: Having issues connecting to iCloud since connecting to NBN

Yep, explorer and chrome and have tried incognito, cleared history and caches, same message "Failed to verify identity.Try Again"

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petergdownload
Honoured Contributor
Honoured Contributor

Re: Having issues connecting to iCloud since connecting to NBN

Assuming other browsing is working then this seems an issue Apple can only help with. They might be able to tell you what that message means on their end. 

 

Only other thought I have is its done sort of browser security protocol that you have off on your internet settings that Apple rely on.

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Ray_YC
Online Community Manager
Online Community Manager

Re: Having issues connecting to iCloud since connecting to NBN

Yeah agreed with Peter, after all that troubleshooting I would think it's something Apple have to resolve.

Let us know how you go.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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