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thomas_0421
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Greenacre NSW - NBN very slow, high latency 120ms to ping 8.8.8.8, omg 2Mbps upload

Greenacre NSW - NBN is very slow, high latency to ping 8.8.8.8 and optus.com.au, omg 2Mbps upload

 

I'm working from home, Kids learning from home...  need support urgently.

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DavidYC
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Re: Greenacre NSW - NBN very slow, high latency 120ms to ping 8.8.8.8, omg 2Mbps upload

Hey @thomas_0421 So sorry to hear of your slow speed. Nothing worse than waiting for a page to load, especially when you all need to work from home. 

Please check out this help and support page and follow the steps. 

Hopefully you will find the steps useful to resolve your slow speeds. 

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thomas_0421
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Re: Greenacre NSW - NBN very slow, high latency 120ms to ping 8.8.8.8, omg 2Mbps upload

Please open a support case for upload speed issue.

The ping result is acceptable now, <20ms for 8.8.8.8.

The upload speed is very bad, <2Mbps.

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thomas_0421
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Re: Greenacre NSW - NBN very slow, high latency 120ms to ping 8.8.8.8, omg 2Mbps upload

Forgot to mention, i'm not using WIFI to perform the test.

 

I have a  cable connection between my computer and the router.

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DavidYC
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Re: Greenacre NSW - NBN very slow, high latency 120ms to ping 8.8.8.8, omg 2Mbps upload

I’d really suggest messaging us on Social Media, either Facebook or Twitter. They do have a point of escalation for the following urgent enquiries:

  • No Broadband connectivity (no access to the internet) 
  • No Mobile connectivity (can't make or receive calls) 

If you mention that you were sent through by DavidYC they'll be able to help you out. Please note, the team won’t be able to respond right away, but they’ll be with you as soon as they can. 

Alternatively, you can Message us via the My Optus app. You’ll just need to ensure that you select the relevant prompts:

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RedVortex
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Re: Greenacre NSW - NBN very slow, high latency 120ms to ping 8.8.8.8, omg 2Mbps upload

Well known issue (except to Optus "experts"). A fault in Peakhurst POI.

Best summarised here:

https://yescrowd.optus.com.au/t5/NBN/Terrible-ping-to-Sydney/td-p/639978/page/2

NBN - FTTC evening congestion (Peakhurst POI)... - Optus Broadband - Whirlpool Forums

ew Optus NBN FTP Connection Horrible - Optus Broadband - Whirlpool Forumsn

https://yescrowd.optus.com.au/t5/NBN/High-Latency/td-p/642056

The problem can be pinpointed to a piece of equipment with the following IP address 220.236.128.1

This faulty piece of equipment sits in NBN POI in Peakhurst.

Try traceroute to any ip address you will get this:

317 ms 332 ms * n220-236-128-1.sbr3.nsw.optusnet.com.au [220.236.128.1]

I can figure it all out from home and it takes Optus weeks to address an issue affecting (according to my estimates) thousands of users.

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