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New Contributor Jamas
New Contributor

Getting contacted by case Management team

Hi, I have been trying to get in contact with the case management team as I have case 20939225 and it is not progressing.

 

so far I have been told on 4 separate occasions I would be getting a call back the next day and on no occasion have I been called. Tonight when contacting support to follow up, I was told that contact was attempted an hour earlier. This was a total fabrication as there was no missed call on my phone (i verified the number used and it was the correct number)

 

for 2 weeks my NBN and Foxtel cable (and associated free to air)  has been disconnected and all I have been offered is a call back which has not happened. 

 

tonight support could not even verify the previous notes on my account on this matter

 

if anyone knows how I can get in contact with the case management team or how I can escalate this further, really appreciate it.

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Trusted Contributor
Trusted Contributor

Re: Getting contacted by case Management team

Is this in relation to a move? or a complaint? 

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New Contributor Jamas
New Contributor

Re: Getting contacted by case Management team

It is a complaint as we have been at the house with Optus cable for 7 years and the last 4 months with HFC NBN, and then had the random disconnect due to insufficient slots.

 

I have had Case management team call this morning, thankfully and they advised future contact will need to be a call to support and then a transfer as no direct number to use.

 

 

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