Hey there, @Oabbas thanks for posting here on Yes Crowd.
Not great to hear about the latency lag and drop outs you're experiencing whilst you're gaming. I understand how frustrating this would be as I have had my share of these issues when playing my favourite games (currenty playing Valorant and Apex Legends) where low pings and latency make a huge difference between winning fights!
If you're experiencing these issues during specific times (during peak hours), it may sound like a congestion issue however it's hard to tell from here without additional info. There are many other factors that can contribute to high latency, ping, dropouts and packet loss.
I'd recommend going through our NBN troubleshooting guide to see if this helps. If you've already checked for outages in your area and there's nothing reported, I'd recommend getting in touch with our Tech Support team via Messaging in the My Optus App. They'll be able to take a deeper look into the issue at hand and also check to see if you're impacted by congestion.
If for some reason you’re unable to use the My Optus app, please send a Private Message to the official Optus Facebook or Twitter page for further assistance and they'll be able to help out.
No worries @Oabbas, thank you for letting us know. It's good to hear that your service looks to be working up to its standard at this current stage.
In regards to the Speed Test not reflecting if there is congestion on the network, it is definitely a strange one and may spend on the Speed Test website or service you chose to use.
I recommend that if you have any further issues in the future and are needing more support, feel free to reach out to our Social Media Teams via our Facebook and Twitter pages, as they can assist further with matters like this.
What type of NBN (FTTN, FTTC etc.) are you on? If you are on HFC and its only happening in peak times it could be local congestion.
In addition to ping, you should do tracert during both peak and off-peak times. That should give an indication on where the latency is being introduced.
Firs to answer your question “I don’t know”
Enter your address here and see what it says for "Technology used in your connection".
So you reckon maybe the cable he installed isn’t working or compatible ?
If your problem was at all times of the day then I would easily say yes. But as its only happening during peak times I'm inclined to think is just congestion somewhere.
I did check my address and just gave me a basic info “ You are connected to the nbn™ broadband access network “
Look just below that text near the top of the right hand column for "Technology used in your connection".
why is it affecting my gaming experience but not my speed test
Because congestion can happen on any part of the network. If its only affecting gaming and nothing else the the congestion will be somewhere between Optus and the gaming server. And the path to reach the gaming server will be different then the path to reach the speed test server.
why my game work perfectly when I switch to mobile hot spot with voda !!
Because that is a totally different path to the one your NBN connection will be using.
I know I’m not expecting you to answer all my silly questions
The're not silly questions. Just because you use the internet does not mean you are expected to know how the internet actually works 😉.
I dropped a line to Optus on Twitter not sure what help they can offer there but to be honest I need any help I can get to eliminate this issue.
What they should be doing is passing your info to the network people because the front line staff themselves aren't generally going to have a clue about where the problem might be.
I will be checking the pingify app today to see how good or bad my ping is while I’m playing unless you recommend another app or a way to test my ping ?
Ping is't guaranteed to be a true indicator of a problem. For example, I'm in Melbourne and our xbox is reporting pings ~200ms, so gaming should be lagy, but its actually absolutely fine. Why the dependency?, Its because the xbox is pinging the home server in Washington, but the games are actually being served out of Sydney, and the latency there is ~20 ms.
Thats why I suggested doing tracert (traceroute) as well because that will tell you the latency between each network element. That's the type of detailed info that you should be supplying to Optus support (and here).
And just to clarify. tracert isn't a better indicator of congestion then ping is, its just able to identify where in the network the congestion is occurring, and in my xbox example it would not have provided any help at all because the ping and traert would still have been analysing the home server (Washington) route, and not the game server (Sydney) route.