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Fttn connected but booting us off every 2 minutes

Eftb

Hi

We got connected to nbn fttn today but are getting booted off every few minutes, even with the Ethernet cable in place. We’re using the Optus supplied modem. My son needs the net for university so I’d be grateful for any ideas. 

Thanks! 

Re: Fttn connected but booting us off every 2 minutes

caaf

Hi there,

 

Sadly it’s more than likely a line issue to the node and you’ll be required to call support to instigate an investigation..

 

Just in case there’s a local issue, have you by chance checked the  Optus network service-status page? Just in case there’s a local issue.

Cheers Dave

Note..This is an open and public support forum please refrain from posting private/personal information. Smiley Wink
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Re: Fttn connected but booting us off every 2 minutes

Toomey

I agree and investigation will most likely need to be raised with Tech Support if no reported issues show in your area.

 

Jump into 24/7 Live Chat with Tech Support and they can open a fault case for investigation. It may take a few days but you'll get SMS notifications as updates come in.


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Re: Fttn connected but booting us off every 2 minutes

[ Edited ]
Eftb

Thanks Dave and Toomey

I’ve just checked and no outages so I’ll jump on chat to raise a ticket. So odd as was working ok for a few hours. Sigh! 

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