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New Contributor PBIX
New Contributor

Frustrating customer experience - waiting and wasting valuable time.

Why on earth does it take 3 weeks for a technician visit to repair a fault?? ref 21968334

My nbn service has only been working little over 3 weeks after waiting over 6 months for the installation to be completed.

I am reasonable and patient but the frustration of taking time off work, waiting for appointments and wasting time conversing with customer service teams simply does not register at Optus. Aggh!

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Esteemed Contributor
Esteemed Contributor

Re: Frustrating customer experience - waiting and wasting valuable time.

I can't comment on the amount of time it takes to schedule a service call but I would not except a no show if I had taken time off work. I would be making a claim and a complaint if that's what happened to you.

https://www.optus.com.au/for-you/support/complaints 

 

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