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Follow-up information for possible DHCP issue in SEQ/Ipswich area.

earthenox

Hey folks,

 

Background:

My NBN service was randomly disconnecting due to being unable to successfully gain an IP address via DHCP.  The problem was getting progressively worse as time went by today, it started out intermittently (once a week or so ago) and then it happened again night before last, and then multiple times today.

 

It appears the DHCP servers are swapping between 106.70.0.1 and 106.71.0.1, and successfully gaining an IP address through either was becoming problematic, causing NBN connectivity loss.

 

I rang Tech Support around 12.10pm my time, was given a Reference Number, and instead of looking into the problem I was just assigned a static IP address (but wasn't given the subnet or gateway so I couldn't manually input it, although it kicked in around 2.10pm).

 

After calling back a second time and spending way too long on the phone (and being told a number of times that it was my router) I insisted on speaking to a supervisor, and was referred to a gentleman in Case Management named Ison who spent an hour with me, did some tests and recognised that the problem was indeed on Optus' end. I indicated that I had syslog files for today and offered these to help diagnose the problem -- Ison asked for this to be sent to him by email so it could be forwarded to the relevant area (as there were a lot of XID errors which indicate a possible rogue DHCP server on the network), however I just noticed that it bounced with the following error from my GMail account:

554 5.7.1 <noreplycm@optus.net.au>: Recipient address rejected: Access denied

 

The website downdetector also indicated others were also having problems with their Optus NBN Internet around the same time I was starting to have problems in the same location (Ipswich/South East Queensland).

 

Just thought I would leave this here so anyone with appropriate access can forward it to the relevant area in case there are still issues.

 

Thanks.


192.168.0.254 Jun 29 12:16:54 local0 notice DHCPC Send REQUEST to server 106.71.0.1 with request ip 106.71.116.168
192.168.0.254 Jun 29 12:16:54 local0 notice DHCPC Ignoring XID 40d5e993 (our xid is 49067c24)
192.168.0.254 Jun 29 12:16:55 local0 notice DHCPC Recv ACK from server 106.71.0.1 with ip 106.71.116.168 lease time 300
192.168.0.254 Jun 29 12:19:27 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:19:31 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:19:34 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:19:39 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:19:42 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:19:45 local0 notice DHCPC Recv no OFFER, DHCP Service unavailable
192.168.0.254 Jun 29 12:19:55 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:19:58 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:20:01 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:20:06 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:20:09 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:20:12 local0 notice DHCPC Recv no OFFER, DHCP Service unavailable
192.168.0.254 Jun 29 12:20:54 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:20:57 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:21:00 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:21:04 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:21:07 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:21:10 local0 notice DHCPC Recv no OFFER, DHCP Service unavailable
192.168.0.254 Jun 29 12:22:21 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:22:24 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:22:27 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:22:32 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:22:35 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:22:38 local0 notice DHCPC Recv no OFFER, DHCP Service unavailable
192.168.0.254 Jun 29 12:24:19 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:24:22 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:24:25 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:24:30 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:24:33 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:24:36 local0 notice DHCPC Recv no OFFER, DHCP Service unavailable
192.168.0.254 Jun 29 12:26:47 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:26:50 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:26:53 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:26:58 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:27:01 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:27:04 local0 notice DHCPC Recv no OFFER, DHCP Service unavailable
192.168.0.254 Jun 29 12:29:23 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:29:24 local0 notice DHCPC Ignoring XID 2d347e6e (our xid is 49067c24)
192.168.0.254 Jun 29 12:29:24 local0 notice DHCPC Recv OFFER from server 106.70.0.1 with ip 106.70.82.151
192.168.0.254 Jun 29 12:29:25 local0 notice DHCPC Send REQUEST to server 106.70.0.1 with request ip 106.70.82.151
192.168.0.254 Jun 29 12:29:25 local0 notice DHCPC Ignoring XID 2d347e6e (our xid is 49067c24)
192.168.0.254 Jun 29 12:29:26 local0 notice DHCPC Ignoring XID 2d347e6e (our xid is 49067c24)
192.168.0.254 Jun 29 12:29:26 local0 notice DHCPC Recv ACK from server 106.70.0.1 with ip 106.70.82.151 lease time 300
192.168.0.254 Jun 29 12:29:46 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:29:48 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:29:51 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:29:56 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:30:01 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:30:02 local0 notice DHCPC Recv no OFFER, DHCP Service unavailable
192.168.0.254 Jun 29 12:31:56 local0 notice DHCPC Send REQUEST to server 106.70.0.1 with request ip 106.70.82.151
192.168.0.254 Jun 29 12:31:56 local0 notice DHCPC Ignoring XID 2d347e6e (our xid is 49067c24)
192.168.0.254 Jun 29 12:31:57 local0 notice DHCPC Recv ACK from server 106.70.0.1 with ip 106.70.82.151 lease time 300
192.168.0.254 Jun 29 12:32:49 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:32:52 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:32:55 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:33:00 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:33:03 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:33:07 local0 notice DHCPC Recv no OFFER, DHCP Service unavailable
192.168.0.254 Jun 29 12:33:14 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:33:17 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:33:20 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:33:25 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:33:28 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:33:31 local0 notice DHCPC Recv no OFFER, DHCP Service unavailable
192.168.0.254 Jun 29 12:34:27 local0 notice DHCPC Send REQUEST to server 106.70.0.1 with request ip 106.70.82.151
192.168.0.254 Jun 29 12:34:27 local0 notice DHCPC Ignoring XID 2d347e6e (our xid is 49067c24)
192.168.0.254 Jun 29 12:34:28 local0 notice DHCPC Recv ACK from server 106.70.0.1 with ip 106.70.82.151 lease time 300
192.168.0.254 Jun 29 12:36:59 local0 notice DHCPC Send REQUEST to server 106.70.0.1 with request ip 106.70.82.151
192.168.0.254 Jun 29 12:36:59 local0 notice DHCPC Ignoring XID 2d347e6e (our xid is 49067c24)
192.168.0.254 Jun 29 12:36:59 local0 notice DHCPC Recv ACK from server 106.70.0.1 with ip 106.70.82.151 lease time 300
192.168.0.254 Jun 29 12:37:11 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:37:14 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:37:17 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:37:22 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:37:25 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:37:28 local0 notice DHCPC Recv no OFFER, DHCP Service unavailable
192.168.0.254 Jun 29 12:39:30 local0 notice DHCPC Send REQUEST to server 106.70.0.1 with request ip 106.70.82.151
192.168.0.254 Jun 29 12:39:30 local0 notice DHCPC Ignoring XID 2d347e6e (our xid is 49067c24)
192.168.0.254 Jun 29 12:39:30 local0 notice DHCPC Recv ACK from server 106.70.0.1 with ip 106.70.82.151 lease time 300
192.168.0.254 Jun 29 12:41:40 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:41:43 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:41:46 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:41:51 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:41:54 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:41:56 local0 notice DHCPC Recv no OFFER, DHCP Service unavailable
192.168.0.254 Jun 29 12:42:00 local0 notice DHCPC Send REQUEST to server 106.70.0.1 with request ip 106.70.82.151
192.168.0.254 Jun 29 12:42:00 local0 notice DHCPC Ignoring XID 2d347e6e (our xid is 49067c24)
192.168.0.254 Jun 29 12:42:01 local0 notice DHCPC Recv ACK from server 106.70.0.1 with ip 106.70.82.151 lease time 300
192.168.0.254 Jun 29 12:44:31 local0 notice DHCPC Send REQUEST to server 106.70.0.1 with request ip 106.70.82.151
192.168.0.254 Jun 29 12:44:31 local0 notice DHCPC Ignoring XID 2d347e6e (our xid is 49067c24)
192.168.0.254 Jun 29 12:44:32 local0 notice DHCPC Recv ACK from server 106.70.0.1 with ip 106.70.82.151 lease time 300
192.168.0.254 Jun 29 12:46:37 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:46:40 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:46:43 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:46:48 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:46:51 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:46:54 local0 notice DHCPC Recv no OFFER, DHCP Service unavailable
192.168.0.254 Jun 29 12:47:02 local0 notice DHCPC Send REQUEST to server 106.70.0.1 with request ip 106.70.82.151
192.168.0.254 Jun 29 12:47:02 local0 notice DHCPC Ignoring XID 2d347e6e (our xid is 49067c24)
192.168.0.254 Jun 29 12:47:03 local0 notice DHCPC Recv ACK from server 106.70.0.1 with ip 106.70.82.151 lease time 300
192.168.0.254 Jun 29 12:49:33 local0 notice DHCPC Send REQUEST to server 106.70.0.1 with request ip 106.70.82.151
192.168.0.254 Jun 29 12:49:33 local0 notice DHCPC Ignoring XID 2d347e6e (our xid is 49067c24)
192.168.0.254 Jun 29 12:49:34 local0 notice DHCPC Recv ACK from server 106.70.0.1 with ip 106.70.82.151 lease time 300
192.168.0.254 Jun 29 12:52:05 local0 notice DHCPC Send REQUEST to server 106.70.0.1 with request ip 106.70.82.151
192.168.0.254 Jun 29 12:52:06 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:52:06 local0 notice DHCPC Ignoring XID 2d347e6e (our xid is 49067c24)
192.168.0.254 Jun 29 12:52:06 local0 notice DHCPC Recv ACK from server 106.70.0.1 with ip 106.70.82.151 lease time 300
192.168.0.254 Jun 29 12:52:09 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:52:11 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:52:16 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:52:20 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:52:23 local0 notice DHCPC Recv no OFFER, DHCP Service unavailable
192.168.0.254 Jun 29 12:54:34 local0 notice DHCPC Ignoring XID 9b2c9141 (our xid is 49067c24)
192.168.0.254 Jun 29 12:54:37 local0 notice DHCPC Send REQUEST to server 106.70.0.1 with request ip 106.70.82.151
192.168.0.254 Jun 29 12:54:37 local0 notice DHCPC Ignoring XID 2d347e6e (our xid is 49067c24)
192.168.0.254 Jun 29 12:54:37 local0 notice DHCPC Recv ACK from server 106.70.0.1 with ip 106.70.82.151 lease time 300
192.168.0.254 Jun 29 12:54:37 local0 notice DHCPC Ignoring XID 9b2c9141 (our xid is 49067c24)
192.168.0.254 Jun 29 12:54:39 local0 notice DHCPC Ignoring XID 9b2c9141 (our xid is 49067c24)
192.168.0.254 Jun 29 12:54:41 local0 notice DHCPC Ignoring XID 9b2c9141 (our xid is 49067c24)
192.168.0.254 Jun 29 12:57:07 local0 notice DHCPC Send REQUEST to server 106.70.0.1 with request ip 106.70.82.151
192.168.0.254 Jun 29 12:57:07 local0 notice DHCPC Ignoring XID 2d347e6e (our xid is 49067c24)
192.168.0.254 Jun 29 12:57:08 local0 notice DHCPC Recv ACK from server 106.70.0.1 with ip 106.70.82.151 lease time 300
192.168.0.254 Jun 29 12:58:03 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:58:06 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:58:09 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 12:58:15 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:58:18 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 12:58:21 local0 notice DHCPC Recv no OFFER, DHCP Service unavailable
192.168.0.254 Jun 29 12:59:39 local0 notice DHCPC Send REQUEST to server 106.70.0.1 with request ip 106.70.82.151
192.168.0.254 Jun 29 12:59:39 local0 notice DHCPC Ignoring XID 2d347e6e (our xid is 49067c24)
192.168.0.254 Jun 29 12:59:39 local0 notice DHCPC Recv ACK from server 106.70.0.1 with ip 106.70.82.151 lease time 300
192.168.0.254 Jun 29 13:02:09 local0 notice DHCPC Send REQUEST to server 106.70.0.1 with request ip 106.70.82.151
192.168.0.254 Jun 29 13:02:09 local0 notice DHCPC Ignoring XID 2d347e6e (our xid is 49067c24)
192.168.0.254 Jun 29 13:02:10 local0 notice DHCPC Recv ACK from server 106.70.0.1 with ip 106.70.82.151 lease time 300
192.168.0.254 Jun 29 13:04:31 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 13:04:34 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 13:04:37 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 13:04:41 local0 notice DHCPC Send REQUEST to server 106.70.0.1 with request ip 106.70.82.151
192.168.0.254 Jun 29 13:04:41 local0 notice DHCPC Ignoring XID 2d347e6e (our xid is 49067c24)
192.168.0.254 Jun 29 13:04:41 local0 notice DHCPC Recv ACK from server 106.70.0.1 with ip 106.70.82.151 lease time 300
192.168.0.254 Jun 29 13:04:43 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 13:04:46 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 13:04:49 local0 notice DHCPC Recv no OFFER, DHCP Service unavailable
192.168.0.254 Jun 29 13:07:11 local0 notice DHCPC Send REQUEST to server 106.70.0.1 with request ip 106.70.82.151
192.168.0.254 Jun 29 13:07:11 local0 notice DHCPC Ignoring XID 2d347e6e (our xid is 49067c24)
192.168.0.254 Jun 29 13:07:12 local0 notice DHCPC Recv ACK from server 106.70.0.1 with ip 106.70.82.151 lease time 300
192.168.0.254 Jun 29 13:09:42 local0 notice DHCPC Send REQUEST to server 106.70.0.1 with request ip 106.70.82.151
192.168.0.254 Jun 29 13:09:42 local0 notice DHCPC Ignoring XID 2d347e6e (our xid is 49067c24)
192.168.0.254 Jun 29 13:09:43 local0 notice DHCPC Recv ACK from server 106.70.0.1 with ip 106.70.82.151 lease time 300
192.168.0.254 Jun 29 13:11:30 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 13:11:33 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 13:11:36 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
192.168.0.254 Jun 29 13:11:41 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 13:11:43 local0 notice DHCPC Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
192.168.0.254 Jun 29 13:11:46 local0 notice DHCPC Recv no OFFER, DHCP Service unavailable

Re: Follow-up information for possible DHCP issue in SEQ/Ipswich area.

Jeneral__Pain

The Yes Crowd team have no ability to link this to the ticket that was raised by technical support.

 

Also, if you've been given a static IP, this will still be assigned by DHCP from the Optus end. You don't need to manually assign it, this will block you because of the potential for 'spoofing'.

 

What NBN tech are you on?

 

What router are you using?

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
Solution

Re: Follow-up information for possible DHCP issue in SEQ/Ipswich area.

[ Edited ]
earthenox

Thanks, however the only reason I provided this information here is because I've done similar in the past when there were routing issues that blocked service to a specific website -- and that information was actually linked to the tech support ticket.

 

No need to reply.

 

Cheers.

Re: Follow-up information for possible DHCP issue in SEQ/Ipswich area.

AlistarS

Hi @earthenox


If there's an existing fault ticket for this issue, you could reach out to our front line technical team on either Chat or → 131344.


Chat might be a better option in this case. If we've asked you to perform an audit log, The team should be able to copy the results into the comment field on the ticket we've raised for you. It's not something that can do from our side, but I don't think it'll be an issue over Live Chat .


You'll want to quote them the reference number and simply advise that you've performed an audit to assist with us with the investigation. 

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