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New Contributor
New Contributor

Fixed wireless NBN connection.

Hi,

We have been without internet access for over a week. I talked to support via live chat on Saturday,  and was told that a technician was scheduled to fix a problem on Sunday. We had internet for about 4 hours before it dropped out again.

 

I have tried resetting both the Router and NBN NTD. Ihave checked for any outages, but none show up in our area.

 

Also I haven't been able to connect to live chat since the weekend.

 

Thanks.

 

 

 

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Occasional Contributor
Occasional Contributor

Re: Fixed wireless NBN connection.

Neighbors & friends close by having issues? Depending on the answer tells if its your problem or the areas problem. Once you know you'll have the direction you need to go to get it sorted.

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RetiredModerator
RetiredModerator

Re: Fixed wireless NBN connection.

Hey @RussF, sorry to hear of the issues. Can you confirm your suburb and post code? I'll check the fault reports on our end for more information.


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New Contributor
New Contributor

Re: Fixed wireless NBN connection.

We live in Loxton SA 5333

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RetiredModerator
RetiredModerator

Re: Fixed wireless NBN connection.

I can't see any reported issues in the area so you specific connection will need to be investigated.

 

Please run through the troubleshooting guide here. Hopefully this will improve your connection, but Tech Support can raise a case if you call the 24/7 hotline on 131344 or via Live Chat.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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