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Bassman
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Fast5366 ethernet cable limitation

Is there any way to overcome the ethernet cable limitation of 3m as recommended in Fetech setup manual. My modem is in the garage a long way away from the Fetch Mighty. The Fetch works with wifi but I would prefer to use the ethernet port available in the wall. Laptop works fine and smart TV works fine using the ethernet cable but the Fetch does not "see" anything????Thank you.

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YetAnotherAcc
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Re: Fast5366 ethernet cable limitation

Don't know why the fetch manual would recommend only 3m cable as ethernet cables are rated at 100m. So either you have a faulty cable, or your fetch ethernet settings are not correct.
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George_YC
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Re: Fast5366 ethernet cable limitation

Hey @Bassman, it may sound like you have a faulty cable or some incorrect settings like @YetAnotherAcc mentioned. We recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

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Bassman
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Re: Fast5366 ethernet cable limitation

🙂

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Bassman
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Re: Fast5366 ethernet cable limitation

Hi "YetAnotherAcc " Page 2 of the Fetch Quick Start Guide clearly states "Recommend if your modem's within 3 metres of your TV". Also as stated I have used the same ethernet cable successfully with my smart TV and my laptop. Maybe I have to manually set the settings, do you know what settings I have to look at please?

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George_YC
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Re: Fast5366 ethernet cable limitation

I would suggest trying a soft / hard rest of your Fetch box to see if that does anything. More info on our to do this on our How to reset your Fetch box support page.

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YetAnotherAcc
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Re: Fast5366 ethernet cable limitation


@Bassman wrote:

Page 2 of the Fetch Quick Start Guide clearly states "Recommend if your modem's within 3 metres of your TV". 


Its still a nonsense arbitrary length recommendation.


Maybe I have to manually set the settings

You shouldn't have to enter manual setting. Just re-do the network setup for the wired network and accept whatever it recommends for automatic configuration. I don't have a Fetch, so I don't know the specifics.

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