I just wanted to see if anyone else has had this problem and if they found a way to solve it.
We have FTTP and are on a 50/20 plan. Download is fine, getting an average of 45, but upload is always 0 or at highest 0.04.
The issue has been happening for two weeks now. We can browse the internet but it drops out frequently when we need to upload data to websites since well, there is no upload 😑We recently got the Sagemcom F@st 5366 TN
- I've connected my laptop using an ethernet directly to the nbn box to check if fault modem, and still 0 upload speed
- Already hard reset the modem with a pin and nbn NTD box on the wall
- Checked all cables, no damage
- Bills are up to date!
We're still talking to Optus support and there has been no resolution. Nbn has cancelled the tech appointment twice because the tests on their end probably shows that we have internet?!
Optus keep saying that it's a network fault and it's been resolved but it hasn't. If there was a network fault, wouldn't the download be affected as well? Do you think there is a kink in the fibre??
Hopefully, someone has dealt with something similar 😞