F@ST3864V3AC - Internet Filtering

[ARZ]

Hi everyone,

Just had my Optus NBN service activated this week and received my SegemCom F@ST3864V3AC router as part of this service.

I have young kids at home and need to use the Parental Control featuers on this router, in particular the URL filtering.

I have found an article explaingin how to do this:

http://devicehelp.optus.com.au/sagemcom/f-st-3864ac-windows-10/settings/block-websites/ 

however when I get to "URL Filter" Under "Parental Control" and click on the "Add" button I get a blank white page 😞
I've tried multiple browsers on my Mac (Chrome, FireFox and Safari) , and multiple browsers on my windows laptop and even tried it on my iPhone and all do the same thing. All other menu options work, apart from the Parental control under advance options.

Rebooted the router a couple of times also and still no joy...

I got in touch with Optus support, who could't help and said to get in touch with SagemCom! 

Has anyone else experience the same issue? Any idea how to work around this?

Thank you 

[10000000000GB]

https://yescrowd.optus.com.au/t5/Broadband-Telephony/Optus-Sagemcom-3864-security-and-parental-contr...

Apparently there is no workaround for your kids googling how to get around your controls.

It's normal for Optus versions of modems to have no useful functionality. There are a load of NBN compatible modem-routers you can buy.

[SillyGogo]

No system is perfect. Good supervision, online safety awareness for your kids are a good way forward

[fastdad]

This is not an answer, and not at all helpful.

It seems to me the configuration software on the SageMCOM router is not working as expected. I have the same problem. 

[jcutler2311]

Did anyone end up with an answer to this?

From what I can see the Sagecomm F@ST3864AC device will not block websites using https. This obviously is NOT very handy as all the major sites (eg You Tube) do!!!

[Ray_YC]

Hi all,

With the issue the OP raised, I'm able to access the page fine:

What is an example of a https site you are trying to block?

[jcutler2311]

I have been trying to block You Tube. Per the screen shot, I have entered the URL into the address field and selected exclude, but it doesn't stop me from visiting the you tube site and watching stuff.

[Ray_YC]

I don't think this is a modem issue but a YouTube restriction as this has been raised before.

See YouTube's help and support page. 

[jcutler2311]

That hasn't provided any assistance at all?

I have an Apple TV unit which allows me to "hide" you tube and other apps I don't want the kids using. Optus- you need to fix this so parents can help their kids manage their consumption and content.

[Ray_YC]

Not sure if hiding apps via a device and blocking sites are the same thing however I know the solution you're seeking is not too far away.

Keep on eye on the Optus Digital Thumbprint and Cyber Security pages in the coming weeks.