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Occasional Contributor Miggy
Occasional Contributor

Extremely slow download but very fast upload

I got th 100/40 NBN package connected today. Felt very slow from the get go so I tried a speed test, and to my shock my downloads were slower than my old Telstra ADSL2+! Calling in to Optus and all customer service could tell me was that 100% of the network capacity in my area was being used. I fail to see how this yields a download rate of 2Mbps as compared to the 100Mbps I'm paying for. I was told that this was a peak issue, and I don't see how that is any excuse. I work all day to come home and relax and use the service I'm paying for, and yet I can't, because apparently when I get home is peak hour!!

I've had a look at some other threads, and what is weird about my case is that others seem to have their uploads throttled back as well, wheareas I'm basically getting the full upload speed. Very disappointed right now. 

 

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24 Replies
Moderator Casey_
Moderator

Re: Extremely slow download but very fast upload

Hey Miggy, If you can PM your account details and DOB for privacy we can look into this for you. 

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Contributor wjf
Contributor

Re: Extremely slow download but very fast upload

@Miggy you are not alone here. i have been facing the same issue for over a month. upload remains stable 24/7 download goes down to 4 -8 Mb during peak hours. Optus say this is attributed to congestion, just a standard excuse. Have a look at the below link

 

https://yescrowd.optus.com.au/t5/NBN/NBN-FTTP-Peak-Hour-Speeds/m-p/182075#U182075

 

Occasional Contributor Miggy
Occasional Contributor

Re: Extremely slow download but very fast upload

Wow.. I feel so ripped off... and I can't believe they're getting away with such a wide spread problem. 

"How dare those plebs ask for full bandwidth during peak hours. We'll just keep charging every single one of our customers full price for 2% of the service."

 

Thanks for that. I don't know how to feel now. I think it'd be best of taking this to the media so that more of the general population are aware. This is modern day thievery

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Occasional Contributor Miggy
Occasional Contributor

Re: Extremely slow download but very fast upload

Casey,

I've been in touch with a customer service representative on Facebook who confirmed that my CSA (Tullamarine) is overloaded, that your network technicians know about it, and that nothing is going to be done about it in the near future. 

 

I grow more and more disgusted by the minute when I read some of these posts. Knowing hard working Australians are headed home after a long day at work to be slapped in the face with a service that isn't even remotely close to what you are charging them for.

RetiredModerator Hollie
RetiredModerator

Re: Extremely slow download but very fast upload

Heya @Miggy - definitely understand how frustrating having slow Internet can be 😞 If our tech support team have advised there may be some peak time slows in your area at the moment but they don't have a time frame for an upgrade, this doesn't mean it's not happening, it just means it's not booked in for the next week or so. We are unable to confirm when future dated upgrades are scheduled as sometimes these time frames can change due to circumstances out side of our control. More than happy to have a look and confirm this with you though if you can PM me through your Internet username, full name and DOB.

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Occasional Contributor Reza_SYD
Occasional Contributor

Re: Extremely slow download but very fast upload

I have the same issue, see my speed test result. You will definately laugh at it.  😞

 

Last Result:
Download Speed: 2622 kbps (327.8 KB/sec transfer rate)
Upload Speed: 30513 kbps (3814.1 KB/sec transfer rate)
Latency: 7 ms
Jitter: 121 ms
11/25/2016, 9:44:35 PM

 

Everyone should go to Telecommunications Industry Ombudsman and make an online complain.

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RetiredModerator Nghi
RetiredModerator

Re: Extremely slow download but very fast upload

Hey Reza_SYD, have our tech support team confirmed that you're impacted by peak time slows? Do your speeds improve during the day? You're within your rights to get a third-party opinion on the situation though we'd recommend speaking with our faults team first and our Retentions team on 1300555241 to discuss further options.

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Occasional Contributor Reza_SYD
Occasional Contributor

Re: Extremely slow download but very fast upload

Hey @Nghi

 

have our tech support team confirmed that you're impacted by peak time slows?Yes, even a case manager has confirmed that the current allocated bandwidth in the area is fully consumed during the peak hour and there is no solution for near term. 

 

Do your speeds improve during the day?The speed is not better than ~25-30Mbps during weekdays (off-peak) but terrible at weekend and the peak hours.

 

You're within your rights to get a third-party opinion on the situation though we'd recommend speaking with our faults team first and our Retentions team on 1300555241 to discuss further options.  (I beleive that your network team should be fully aware of the congestion in the area and could have advised the higher depertment for putting a PO to purchase more bandwidth from NBN Co.  It is not fair to charge the customer for the NBN service (nearly $100) which is worse than ADSL at peak hours.

RetiredModerator AlexRH
RetiredModerator

Re: Extremely slow download but very fast upload

Hey there @Reza_SYD, I can see that Nghi has responded to your previous post 🙂 


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