Hi @shorty1, did the Tech Support team go through the normal WiFi troubleshooting such as changing the WiFi channel? It's strange to be so different to the cabled speed. There could be some type of interference. Have you been offered any fault reference numbers that I can look into?
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how is the notebook wifi speed with other wifi access point? My friend's notebook have the same issue, great speed with cable and very poor via wifi. Did a few reset of the modem resolved it but the issue returns after a few days. Eventualy, the wifi connection died. He brought a TPlink usb wifi adaptor and getting great speed and range. So for him, it is a faulty wifi card from his Asus notebook that caused the problem.
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@ScottEso seems the problem is between the Optus wifi radio and your notebook's wifi radio as you are getting high speed with a wired connections.
here are some options:
1. look for a better wifi channel, use app like wifi analysis and seek for a better wifi channel.
2. check if your notebook's wifi is working properly at other site like at work etc, check other device's wifi speed at home. It could be the wifi radio on your notebook is not working or configured to the correct region or time for a new wifi radio.
3. get a new modem from Optus, could be a faulty wifi radio
4. get a new usb wifi adaptor for your notebook
5. use your old Dodo modem as an Access point.
6. buy a better wireless router.
7. get a new services provider, that will only get you a new modem. as the issue isn't whats coming into the home. It is from the modem to your notebook.
Depending on the age of your notebook, I would make sure that the wifi radio is working properly in the first place. Then buy a new wifi router. You will get much better performace and stability. There are plenty of good value one on Gumtree.
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Hi thomasngo,
Have you contacted Optus directly and notified them of your findings?
I'm sure after going through some basic troubleshooting they'd be happy to offer a replacement if needed. Just double check if there is a cost involved.
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Good stuff, you're welcome ☺️
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