cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Mobile Outage Northern NSW has now been resolved 2PM AEDT
New Contributor Manson
New Contributor

Extremely Slow NBN (FTTN)

Can anyone offer any advice, I am so over poor Optus Speeds, I took on their Fetch TV bundle with my internet and I can almost never watch it due to poor speeds and dropouts. 

 

I took the highrest speeds and this was taken this evening (which is most nights) at around 8.40pm, I dont think I'm expecting too much and am close to finding out how to get out of my contract as the service I'm paying for is far from what I recieve.

 

I even had to hotspot to my phone to load the optus page on my laptop!

 

Screen Shot 2018-04-04 at 8.44.33 pm.png

0 Kudos
Reply
2 Replies
Crowd Champion Davelew
Crowd Champion

Re: Extremely Slow NBN (FTTN)

Hi

 

Doesn’t make sense to me.   Fetch requires a minimum of 3mbps and you are getting over 10mbps.

 

Dave


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
0 Kudos
Reply
RetiredModerator Toomey
RetiredModerator

Re: Extremely Slow NBN (FTTN)

Sorry to hear of the issues with your NBN. You definitely shouldn't be having any issues with Yes TV by Fetch or browsing websites with 10mbps, so we would need to investigate your line for any other issues.

 

A fault case can be raised with Tech Support on 131344 or via Live Chat. If a fault is found that cannot be fixed, you can speak with Retentions on 1300300427 to discuss options for your contract.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors