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Harmony
Occasional Contributor
Occasional Contributor

Emails to bigpond.com recipents being returned

Since yesterday any emails I send to recipients @bigpond.com are returned with the following:

This is the mail system at host mail105.syd.optusnet.com.au.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

@bigpond.com>: host extmail.bigpond.com[203.36.172.106] refused
    to talk to me: 550 5.7.1 Connection refused - IB116. 211.29.132.249
    senderscore too low. Please check https://senderscore.org

Is this a scam or not and if not what can I do about it??

24 Replies
Kartika
Moderator
Moderator

Re: Emails to bigpond.com recipents being returned

Hi @Harmony, sorry to hear about your OptusNet email issue. Do you get this error message only when you send emails to Bigpond email addresses? Are you using an email application (outlook, windows mail etc) to send? Does the issue replicate if you send it directly via webmail → https://webmail.optusnet.com.au/


Here is our → email help & support page that could help. If the issue still continues then you are best to speak with our Technical Support team via the → messaging service to assist you further.


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Harmony
Occasional Contributor
Occasional Contributor

Re: Emails to bigpond.com recipents being returned

Hi Kartika, yes the problem seems to only be with Bigpond emails (at the moment!) and we use Windows Live Mail. No we haven't tried the webmail yet but will give it a go.

cheers

PatnTet
Occasional Contributor
Occasional Contributor

Re: Emails to bigpond.com recipents being returned

Me too, from today 26 November

PatnTet
Occasional Contributor
Occasional Contributor

Re: Emails to bigpond.com recipents being returned

I use Outlook 2019 on Windows 10

Emails to ANY Bigpond address server (bigpond.net, xx.com, xx.net.au etc) bounce - but only Bigpond. Emails to any other provider are delivered. My error massage is the same (line breaks removed):

This is the mail system at host mail105.syd.optusnet.com.au.
I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can delete your own text from the attached returned message.

The mail system

<hidden>: host extmail.bigpond.com[203.36.172.106] refused to
talk to me: 550 5.7.1 Connection refused - IB116. 211.29.132.249
senderscore too low. Please check https://senderscore.org
Kartika
Moderator
Moderator

Re: Emails to bigpond.com recipents being returned

See how you go @Harmony else raise it with the Support team for further assistance.


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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PatnTet
Occasional Contributor
Occasional Contributor

Re: Emails to bigpond.com recipents being returned

I tried via Webmail. Same bounced result: (line breaks removed)

This is the mail system at host mail104.syd.optusnet.com.au.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The mail system
<hidden>: host extmail.bigpond.com[203.36.137.234] refused to
talk to me: 550 5.7.1 Connection refused - IB116. 211.29.132.246
senderscore too low. Please check https://senderscore.org
Reporting-MTA: dns; mail104.syd.optusnet.com.au
X-Postfix-Queue-ID: 0FAC458BA9F
X-Postfix-Sender: rfc822; hidden
Arrival-Date: Thu, 26 Nov 2020 17:16:00 +1100 (AEDT)
Final-Recipient: rfc822; hidden
Original-Recipient: rfc822;hidden
Action: failed
Status: 5.7.1
Remote-MTA: dns; extmail.bigpond.com
Diagnostic-Code: smtp; 550 5.7.1 Connection refused - IB116. 211.29.132.246
senderscore too low. Please check https://senderscore.org
Kartika
Moderator
Moderator

Re: Emails to bigpond.com recipents being returned

Hey @PatnTet, there is on reported fault with Optusnet email at the moment. Here is our → email help & support page if you need a hand. It could even be an issue from Bigpond side as you are the 4th customer reporting the same.


If the issue still continue then raise it with our Technical Support team via the → messaging service to assist you further.




Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Fdasey
New Contributor
New Contributor

Re: Emails to bigpond.com recipents being returned

I am also having trouble sending any emails from my optusnet email to anyone with a bigpond address. I fist encountered it last night! Very frustrating, is there any updates on when this might be rectified??
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Fdasey
New Contributor
New Contributor

Re: Emails to bigpond.com recipents being returned

I have been experiencing the exact same since last night. Only when emailing bigpond recipients.
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