Outlook Account Settings
Please let me know of any other details required.
Hey @Sitbon, sorry to hear about the trouble you're having with those emails not sending. Was this only something that had recently started happening? Just doing some digging into this, does it list which Port you are connecting to for that may we ask? It may be worth raising this with our Support Staff via the My Optus App to ensure all the account settings for that email account are setup as intended. Rob
Thanks for getting back Rob.
I’ve added my username (without @optunet.com.au) and password but the page stays stuck on ‘verifying’. Any ideas why?
Do I need to add details in advance settings tab? Or switch off?
I haven’t raised via Facebook as the page asks me for my DOB and don’t feel comfortable sharing that.
Thanks for giving that a go Andrew, Not too sure why it does get stuck when you attempt to verify. Were you provided with a reference within the app may we ask? We'll follow up with our Messenger team asap for you
Here is my case number. 100204774. If there is anything you can do to resolve my stuck emails I’d appreciate that. As I said I can receive emails but not send.
is there a way to attach an image here? I have a snapshot of suggested settings Optus sent me.
I wonder when Optus will come into the 21C and support customers via a video chat option so you can actually discuss an issue in real time with visuals?