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Gummy
Occasional Contributor
Occasional Contributor

Does not work

Optus does not deliver usable [Fetch] data services after 4:30 to Warragul, why should I pay the bill

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13 Replies
Shauna
RetiredModerator
RetiredModerator

Re: Does not work

Hey @Gummy - have you spoken with our faults department about this in the past? What time of issues are you encountering? Do you receive any error messages? 


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Gummy
Occasional Contributor
Occasional Contributor

Re: Does not work

Yes I have; they say to expect non performance during evening hours potentially for the next six months+ Totally unacceptable this is the second time this has occured without warning

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Gummy
Occasional Contributor
Occasional Contributor

Re: Does not work

Just to define non performance I pay for 100MBps last two evenings we managed 1.7MBps

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Optus_Community
Moderator
Moderator

Re: Does not work

Hi @Gummy, can definitely appreciate why you wouldn't be happy with the situation.

What troubleshooting have you done?

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Gummy
Occasional Contributor
Occasional Contributor

Re: Does not work

96Mbps during the day

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Optus_Community
Moderator
Moderator

Re: Does not work

Did our Faults team go through any troubleshooting steps with you? What were they?

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Gummy
Occasional Contributor
Occasional Contributor

Re: Does not work

This is the second time this has happened. To optimise performance we ran a new cable from the street directly to the Modem, direct wired the fetch box and the main computer from the Modem. When they tested they said the line were spot on.

 

This is a system capability/ BW purchase issue.

The Optus technical team said they have system issues that will take  6 months + to resolve???? Offered me $10 a week compensation.

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Aman_B
Moderator
Moderator

Re: Does not work

Hi @Gummy - Did the techs give you any reference number that we could follow up on? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Gummy
Occasional Contributor
Occasional Contributor

Re: Does not work

Yes they did,

 

performance improved last night

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