Hey @Gummy - have you spoken with our faults department about this in the past? What time of issues are you encountering? Do you receive any error messages?
This is the second time this has happened. To optimise performance we ran a new cable from the street directly to the Modem, direct wired the fetch box and the main computer from the Modem. When they tested they said the line were spot on.
This is a system capability/ BW purchase issue.
The Optus technical team said they have system issues that will take 6 months + to resolve???? Offered me $10 a week compensation.
Hi @Gummy - Did the techs give you any reference number that we could follow up on?