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New Contributor
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Does anyone have issue with "Unable to activate service"?

Does anyone have issue with "Unable to activate service"? While tracking my order online, it says NBN - appointment completed, Telstra - appointment completed, but unable to activate service. Tried contacting pre-activation team, just said some issue from NBN co and will update your later of the outcome but no details on what the issue is, will it if fixed, how long will it take, etc. Optus NBN technician was scheduled to come yesterday but no one came over. Is it common with other?

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Online Community Manager
Online Community Manager

Re: Does anyone have issue with "Unable to activate service"?

It sounds like you'll be kept informed.

Getting started with Optus NBN

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New Contributor
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Re: Does anyone have issue with "Unable to activate service"?

when will be informed?

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Online Community Manager
Online Community Manager

Re: Does anyone have issue with "Unable to activate service"?

That's a question for the Pre- Activations team you spoke with as it depends on whatever the issue is.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor
Occasional Contributor

Re: Does anyone have issue with "Unable to activate service"?

Even i am having the same status. I had several online chat and support calls, but no one can solve the issue. Either they try to transfer to "Activation" department and the call never gets connected Or they ask me to wait for 24 hours.

 

https://www.optus.com.au/for-you/support/getting-started/welcome/track-order?orderId=59247846A

 

 

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Online Community Manager
Online Community Manager

Re: Does anyone have issue with "Unable to activate service"?

This is not something we can assist with here on the forum.


A current occurrence with HFC NBN is where the physical install is done but it takes time before the order is completed on the NBN side, this can sometimes take 24 hours and most often a week. This is monitored by us so the customer is advised when the service is active.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Re: Does anyone have issue with "Unable to activate service"?

 
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