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Do not have NBN internet connection

After I apply relocating to a new address, there is internet signal and the light of nbn device is all fine. However I do not have internet connection. How do I set my device or what should I do?

I am looking forward your reply, thanks.

IMG_20200402_164936.jpg

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Re: Do not have NBN internet connection

Hello QI_WAN

Thanks for sending through a photo of your set-up! From the looks of it, it seems correct

I would suggest doing some further troubleshooting to see if the issue can be resolved from your end

Please follow the instructions in This Article 

I can appreciate that you're wanting to get online ASAP and we do have some support measures in place for the interim, you can find these on our Coronavirus Support page. 

If the troubleshooting doesn't get you connected, I recommend getting in touch with our team on Messenger so we can take a look. 

Please note, our Messaging team are currently experiencing delays 

Ask to speak to a human, then leave your full name and the information about the issue in the messenger window 

Stay safe, and I hope we can get your connection up and running soon 

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