I used to get Discovery Channel (I have Knowledge Channel Pack listed on my monthly bill) but it seems to have lost access. This may have happened after moving to NBN but I cannot be sure. Following advice from another thread (petergdownload) I did a soft reset but to no effect - it still tells me I am not subscribed to that channel. The solution also suggested "unsubscribing and resubscribing" but I am loathe to do that without some guidance for fear of losing everything. Any suggestions? Or would a hard reset losing all our saved programmes be best to try first? Thanks, Jim
Solved! Solved: Go to Solution.
Hi @Jimbo53, thanks for reaching out to us here.
Just to confirm, you have checked from your remote to confirm if you are subscribed to the knowledge pack? You can check using your Fetch remote and go to Manage > Subscriptions.
If not subscribed, then please subscribe.
Apart from this make sure the channel is not hidden by doing → go to Main Menu > Manage > Settings > Channels.
If the issue still continues then you are best to speak with our Technical Support team via the messaging service to assist you further.
Thank you for your reply. I did indicate that I was not subscribed and I had already checked it wasn't hidden. In the end I subscribed via the Fetch box to the Ultimate pack (as it recommended rather than just the Knowledge pack) . I am now left wondering if my next Optus bill will have Ultimate Pack on top of my existing Mighty + Knowledge + Sport that I am already subscribed to or if someone has the sense to rationalise my account. Past experience doesn't give me a lot of hope. Regards
We'd be happy to look into your account and see what's going on @Jimbo53
Please note that we’re unable to look into account details on Yes Crowd.
If you still need a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.