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New Contributor AmrAyad
New Contributor

Daily NBN Cut at about the same time

Hi, 

 

It's crazy  Every day, at about 15 minutes past 12 AM, and while watching Fetch  the network just cuts. All the modem lights are lit. Only the Internet led on the router that is off. Messaged Optus support  which I don't know how they consider it 24 by 7 and they never come back to me. 

 

Regards,

Amr 

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Crowd Champion SillyGogo
Crowd Champion

Re: Daily NBN Cut at about the same time

is there any parental access turned on? how do you get the internet back, restart the modem? in the modem try changing the time to manual and set it to 12:10 and see if the internet goes down in 5 minutes. How long have you had this issue and NBN? 


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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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