Customer Service


How do I get customer service from Optus? 

From what I have experienced over the last 2 weeks the level of service and I use that word loosely has been terrible. They just give you the run around from department to department and never actually answer your questions and just keep saying it will be fixed in 48 hours or that they will call you back later that day and neither of these happens.

Re: Customer Service


That's very disappointing to hear @ScottB74. If you can shed some light on your enquiry, we can try assisting from our end here. Or, feel free to send through a private message to our Facebook team for assistance. Do you also have a fault reference number we can take a look into for updates? 

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