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corbsp
Contributor
Contributor

Contract start / end date

I have an nbn entertainment plan with a home phone. Can anyone tell me why my phone plan expires two weeks later than the other stuff, even though every thing started on the same day? The home phone expiry date seems to be the date Optus considers the end of contract reference point even though they bill me on the earlier date.

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Shauna
RetiredModerator
RetiredModerator

Re: Contract start / end date

Hey @corbsp - Sure! We can take a look. Can you please confirm your account number, full name and DOB via private message? One of our systems is currently down at the moment for maintenance however I'll do my best to clarify. 


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