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2017-02-24 03:31 PM
Look at this little picture. Congestion blamed for this performance. Upgrade coming, when ? Only been connected 4 months and 3 months plus has been so slow we use our mobile 4G
Download speed of 0.07MB/s
2017-02-25 02:18 PM
Hey @pmanginsay - sorry to hear that you're having problems with the speeds that you're receiving. Can I confirm if you notice a decrease in these during peak times? Are you connecting to the modem directly via an Ethernet cable or Wi-Fi when you're running the speed test? If Wi-Fi, can you please try connecting to it via an Ethernet cable and let us know if you notice an improvement?
2017-03-10 10:29 PM
I am also paying for the 50/20 speed boost. Last night I was told that a network upgrade was affecting my performance. Tonight?
2017-03-10 10:41 PM
Ok. Technical support state that I am impacted by a major network upgrade. This has no estimated end-date. I'm told that if I'm not advised after 4wks from now that this has been completed, I can call for an update. I was only connected on Wednesday (2d ago). No one mentioned this upgrade when I signed up to bring all of my services across to Optus. Now I am on a service that - albeit in the future will be whiz-bang - has taken me from Telstra's fast cable of 30 Mbps to Optus' nbn of <2 Mbps.
2017-03-10 02:16 AM
Fordguy (not a moderator) sorry to hear this, PM me with your details and I will give the same garbled crap I have given every other customer on this waste of time Forum , get straight onto the Ombudsman, its time to stop being ripped off, Optus keep selling a product that they can't provide,
2017-03-10 04:20 AM
Hi @Pixo, really sorry for the issues you've had with your NBN speeds. Could you please confirm if the slow speeds are slow just during specific times or throughout?
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2017-03-10 04:09 PM
It was good as soon as I was connected on the 8th for the first time.
From the next day onwards, it seems to peak before 8AM, be consistently slow throughout the day and worst during evening/night. Refer below.
Great if you could help.
2017-03-10 04:17 PM
Hmmm, it's strange that your speed is fairly low in the mornings as well, @Pixo. Can you please send me a PM with your full name, DOB and account number so that we can take a look at the connection?