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Re: Constant Slow NBN Speeds

Fordguy

Look at this little picture. Congestion blamed for this performance. Upgrade coming, when ? Only been connected 4 months and 3 months plus has been so slow we use our mobile 4G

Download speed of 0.07MB/s

Re: Constant Slow NBN Speeds

JustinB

Hey @pmanginsay - sorry to hear that you're having problems with the speeds that you're receiving. Can I confirm if you notice a decrease in these during peak times? Are you connecting to the modem directly via an Ethernet cable or Wi-Fi when you're running the speed test? If Wi-Fi, can you please try connecting to it via an Ethernet cable and let us know if you notice an improvement?

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Re: Constant Slow NBN Speeds

Pixo

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Re: Constant Slow NBN Speeds

Pixo

I am also paying for the 50/20 speed boost. Last night I was told that a network upgrade was affecting my performance. Tonight?

Re: Constant Slow NBN Speeds

Pixo

Ok. Technical support state that I am impacted by a major network upgrade. This has no estimated end-date. I'm told that if I'm not advised after 4wks from now that this has been completed, I can call for an update. I was only connected on Wednesday (2d ago). No one mentioned this upgrade when I signed up to bring all of my services across to Optus. Now I am on a service that - albeit in the future will be whiz-bang - has taken me from Telstra's fast cable of 30 Mbps to Optus' nbn of <2 Mbps.

Re: Constant Slow NBN Speeds

Fordguy

Fordguy (not a moderator) sorry to hear this, PM me with your details and I will give the same garbled crap I have given every other customer on this waste of time Forum , get straight onto the Ombudsman, its time to stop being ripped off,  Optus keep selling a product that they can't provide,

Re: Constant Slow NBN Speeds

Aman_B

Hi @Pixo, really sorry for the issues you've had with your NBN speeds. Could you please confirm if the slow speeds are slow just during specific times or throughout?  


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Re: Constant Slow NBN Speeds

Pixo

It was good as soon as I was connected on the 8th for the first time.

From the next day onwards, it seems to peak before 8AM, be consistently slow throughout the day and worst during evening/night. Refer below.

 

 Capture2.JPG

Great if you could help.

 

Thanks.

Re: Constant Slow NBN Speeds

Hannah-L

Hmmm, it's strange that your speed is fairly low in the mornings as well, @Pixo. Can you please send me a PM with your full name, DOB and account number so that we can take a look at the connection?

Re: Constant Slow NBN Speeds

Pixo

PM'd

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