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New Contributor iceyone444
New Contributor

Connection not activated after 4 days?

 

You lost my order twice and I have now spent 10 hours on the phone trying to fix this.

 

I've plugged your modem in - it hasn't activated.

 

I have been told 5 different things, have 2 different order numbers and  don't have an idea what is going on.

 

 

The need to plug your modem in is absolute garbage - other providers don't have this issue:

 

https://yescrowd.optus.com.au/t5/NBN/Can-I-use-my-BYO-MODEM-on-the-NBN/ta-p/202224

 

I have decided to look at other companies - you really are awful to deal with.

 

Anyone looking at optus for the nbn - don't bother, look elsewhere.

 

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RetiredModerator AlexRH
RetiredModerator

Re: No internet after 4 days

Disappointing to hear that this is the kind of activation experience that you've had 😞 Can only imagine how frustrating that it'd be.

We're here to help if you do still need a hand - please PM me with your order/account number, full name and DOB so we can check it out for you. 


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