You lost my order twice and I have now spent 10 hours on the phone trying to fix this.
I've plugged your modem in - it hasn't activated.
I have been told 5 different things, have 2 different order numbers and don't have an idea what is going on.
The need to plug your modem in is absolute garbage - other providers don't have this issue:
I have decided to look at other companies - you really are awful to deal with.
Anyone looking at optus for the nbn - don't bother, look elsewhere.
Disappointing to hear that this is the kind of activation experience that you've had 😞 Can only imagine how frustrating that it'd be.
We're here to help if you do still need a hand - please PM me with your order/account number, full name and DOB so we can check it out for you.