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Connection not activated after 4 days?


You lost my order twice and I have now spent 10 hours on the phone trying to fix this.


I've plugged your modem in - it hasn't activated.


I have been told 5 different things, have 2 different order numbers and  don't have an idea what is going on.



The need to plug your modem in is absolute garbage - other providers don't have this issue:


I have decided to look at other companies - you really are awful to deal with.


Anyone looking at optus for the nbn - don't bother, look elsewhere.


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Re: No internet after 4 days

Disappointing to hear that this is the kind of activation experience that you've had 😞 Can only imagine how frustrating that it'd be.

We're here to help if you do still need a hand - please PM me with your order/account number, full name and DOB so we can check it out for you. 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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