Hi @dain_ger, you can arrange to have an upgraded modem sent out when speaking with our tech team on 131344 or chatting with them live here. If you do have any issues getting through you're welcome to send us a PM with the account details. Just to clarify, there may be charges involved with ordering an upgraded modem.
__________________________________________________________________________ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button