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Connection Dropouts (Relocation)

Hi All,


Long story short 2 weeks ago I had processed a request to relotlcate my nbn connection to a new address that already has nbn ready. Optus requested a document proving I was the new tenant as the previous tenant still had an nbn service activated at my new address.


Once I moved in to my new place I setup the modem and all appeared well until I noticed to huge drop in speeds 10Mbps down 1Mbps up.


Upon calling Optus support they notified me that I had been downgraded to a basic plan as my previous plans speeds could not be achieved at my new address!


Then came the drop outs, every 5 minutes my connection seems to drop out then takes another 2-3 minutes to come back online, I called Optus support once again and went through the whole router reset tutorial said to wait an hour while the router synced. It’s been 4 hours and it’s still dropping out!


Could the olds tenants nbn connection be conflicting with my Optus connection?

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Re: Connection Dropouts (Relocation)

Hi @James86,


The previous connection shouldn't have any impact on your current service. When you've spoken to our tech team were you provided any fault reference or PR numbers we can take a closer look at? 


If you'd like to send us a DM we can also check your connection from our end.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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