An Optus telemarketer called and tried to convert me from my ADSL + Fetch month to month plan @$90 per month to NBN + Fetch month to month plan @$85 per month. He repeatedly reassured me there will be no contract terms attached. He sent me an online form to sign and there was no contract period attached so I signed.
The next day, Optus sent me a signed contract with NBN + Fetch 24 months contract plan @$100 per month. Is this legal?? Are there no customer protection in Australia?
I wrote a complain to hidden and there was no reply for over a week. I used the chat function and the Optus helpdesk say he cannot make changes to the contract. He advised me to call Optus. I spent over 30mins listening to music while waiting for someone to speak to, and when I spoke to someone, she says she cannot make changes to a contract. I told her to cancel the service and she redirected me to someone else, putting me on hold for another 20mins. When someone finally picks up, the line was cut off.
I am a loyal Optus customer since 2014 with 2 mobile plans, home broadband and office broadband all with Optus with no intention of switching despite cheaper and better plan with Belong.
I am hoping someone at Optus bother to savage this broken relationship because I am definitely going to complain to TIO and ACCC on this fraud. I am also slowing shifting all my plans to Belong. I don't mind paying more but I can't work with cheats and liars.