Just received my current months bill. Despite the escalated complaints officer assuring me, by email, that I would not be charged for either, surprise, surprise - I've been charged. I was told that my exisiting direct debit that has been in place for years had been cancelled as a result of the trsansition from an ADSL account to an NBN account, and assured that bills not coming by email issue had been fixed, this had also been in place for years. They say one thing and do another.
When I moved from Cable to the NBN my direct debt need to be set up again and same with paper bill. I contacted customer support via LiveChat and re setup my direct debt, moved to email bill and have the fee sorted. Give live chat a go http://www.optus.com.au/shop/notices/service-chat