cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
my_two_cents
Contributor
Contributor

Charged for paper bills and non-direct debit

Just received my current months bill. Despite the escalated complaints officer assuring me, by email, that I would not be charged for either, surprise, surprise - I've been charged. I was told that my exisiting direct debit that has been in place for years had been cancelled as a result of the trsansition from an ADSL account to an NBN account, and assured that bills not coming by email issue had been fixed, this had also been in place for years. They say one thing and do another.

0 Kudos
Reply
1 Reply
SillyGogo
Crowd Champion
Crowd Champion

Re: Charged for paper bills and non-direct debit

When I moved from Cable to the NBN my direct debt need to be set up again and same with paper bill. I contacted customer support via LiveChat and re setup my direct debt, moved to email bill and have the fee sorted. Give live chat a go http://www.optus.com.au/shop/notices/service-chat


_________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
0 Kudos
Reply