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Changing NBN intallation appointment

I have been trying to call for two days, been on hold for one hour each time (my phone battery runs out!), and the chat service is not available! All I want to do is change my NBN installation appointment!! Please help 😞

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Re: Changing NBN intallation appointment

Hello @dplexy


I can understand that this would be fustrating 😞

Unfortunately, there have been some impacts to our team in relation to COVID-19 and it's very hard to get through on the phone


Please reach out to us via Messaging so we can get your NBN Appointment changed

The team are currently impacted by delays so it's best that they leave their full name and issue details so they can get a faster resolution 


Hope that this helps !

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Re: Changing NBN intallation appointment

Thanks Mick, I finally got through (after waiting on hold for 3 hours!).

There are so many people who have lost jobs, you'd think that this would be a great time for Optus to employ people for simple questions to be answered!

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Re: Changing NBN intallation appointment

Hello @dplexy

Great to hear that you got through!

We are employing onshore agents to help service our customers, they are currently in training and should be ready by next week!

Stay Safe, glad to hear you got through 🙂

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