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New Contributor Storky
New Contributor

Cant make telephone call from my NBN service. Internet ok! Video ok!. Dial tone ok!

I receive dial tone, dial any number (especially) 1300300427 and 131344 and receive a message "cant dial this number from service, please call you ISP as it's not connected".

Those numbers are Optus Technnical Support. I have been trying for two days.

I have been trying to make an important Specialists Appointment and cant ring the doctors surgery.

 

Whats going on, has the whole dial/number plan dropped out?

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Occasional Contributor UnityMichaela
Occasional Contributor

Re: Cant make telephone call from my NBN service. Internet ok! Video ok!. Dial tone ok!

It sounds like your SIP (phone) connection has droopped out and/or logged out, wehereas the other services are still running.  Have you tried rebooting the modem?   Normally this should fix the problem, as the modem will log back in to the SIP network.  Turn the modem power off for 30 seconds and then turn it back on again.  The complete rebooting can take up to 10 minutes.

 

Good luck!

 

Michaela

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Online Community Manager
Online Community Manager

Re: Cant make telephone call from my NBN service. Internet ok! Video ok!. Dial tone ok!

Hey @Storky, we've replied back to your post on this thread → https://yescrowd.optus.com.au/t5/Mobile/disconnection/m-p/338384#M46252. We're happy to chat with you there. 

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Occasional Contributor SurferPup
Occasional Contributor

Fax Settings For NBN

Hi, if any Optus Engineers are reading this - can you please help me?  Internet is working with my TP-Link modem via Optus NBN FTTN and so far using a Cisco SPA112 ATA a fax test passes on my HP8620 printer.  When trying to send a fax, it dials and connects but doesn't transmit.  I am unable to receive faxes.  Can I check this is the correct dial plan: (*xx.|#xx.|<0:061>[23478]xxxxxxxxS0|<:**6>1800xxxxxx|<:0612>13xx.|xx.) ?  Are there a few vital settings that I should alter?  Thank you!

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Moderator Kartika
Moderator

Re: Fax Settings For NBN

Hey @SurferPup, thanks for reaching out to us. With regards to Fax machines check with the device provider (manufacturer) for more settings about how they work on NBN. Check out this article for more info. See how you go? If you run into more trouble let us know. Kartik


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor SurferPup
Occasional Contributor

Re: Fax Settings For NBN

I changed the Call Tone Voltage to 48 volts DC and Call Tone Frequency to 17 MHz then my first fax was successfully transmitted since the switch over to NBN.  The SPA112 ATA has American configuration settings by default which do not match Australian telephony services.  The voltage of 48 could vary slightly depending on each subscribers’ quality of line connection to their exchange and distance from it.  I believe it is transmitted from exchanges at 50 volts but can reduce slightly by the time it reaches one’s modem.  As I have excellent line quality, am relatively close to my exchange and have surge protection / Ethernet expanders on the line, I have assumed a 2 volt loss.

 

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Moderator Kartika
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Re: Fax Settings For NBN

That`s great, @SurferPup, Glad to hear that you were able to sort this out and its now working for you. If you need help with anything else in the future let us know. 


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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