I've been requesting a service be cancelled since 17/3/20 and it has not been actioned. The payment method has been removed and I will not pay the bill. The service is not being used, when will Optus cancel the service and respond to the lodged complaint?
Our frontline teams are experiencing delays at the moment due to COVID-19.
How did you request to cancel the service? If you have a complaint reference number, somebody will contact you as soon as possible.
Otherwise please leave Optus a message for further assistance and someone will get back to you as soon as possible.