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StuartR
New Contributor
New Contributor

Cancelling service

Hi, 
I've been requesting a service be cancelled since 17/3/20 and it has not been actioned. The payment method has been removed and I will not pay the bill. The service is not being used, when will Optus cancel the service and respond to the lodged complaint?

Stuart

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Ray_YC
Online Community Manager
Online Community Manager

Re: Cancelling service

Hi Stuart,


Our frontline teams are experiencing delays at the moment due to COVID-19.

How did you request to cancel the service? If you have a complaint reference number, somebody will contact you as soon as possible.

Otherwise please leave Optus a message for further assistance and someone will get back to you as soon as possible. 

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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StuartRoberts0n
New Contributor
New Contributor

Re: Cancelling service

Electronically, in writing.

I only ever enquire or respond in writing, it creates a nice time stamped log.

Been nearly two weeks. 

Glad I switched to Aussie.

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