If you're on one of our new Home Broadband plans there are no cancellation fees.
However, if you have our new 4G Back-Up modem, you will have to pay out the remaining cost of the Optus Ultra WiFi modem. The modem cost is $252 and this decreases each month you stay connected by $7, as the modem is on a 36-month term.
You can review your plan details in more depth as well by locating your Plan ID on your latest Optus bill and searching it on our Critical Information Summary (CIS) page.
I would also suggest messaging us via the My Optus App as we can look into your account details to give you the right information for your specific plan and to see if there is anything else we can do for you. The team are available 24/7 and are ready to assist customers as quickly as possible.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.