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rocktin
New Contributor
New Contributor

Re: Cancellation of my optus sport service

hi guys, 

 

i've been trying to cancel my optus sports for the past few days. 

 

i've attempted every possible instruction provided to log into your account. 

 

Log into my account >Go to Entertainment > Manage Sports > 

 

It either goes into technical issue with page or tells me that i've already subscribed. 

 

im going around the loop.

 

can someone please cancel this for me. 

 

thanks

thinh 

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Dan_C
Retired Employee
Retired Employee

Re: Cancellation of my optus sport service

Happy to help @rocktin. Can you please fill out the below template?

 

Are you the primary account holder: Y/N

Your full name:

DOB:

Account number:

 

Send your info through to  http://yesopt.us/pmdan

 

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lelena
Occasional Contributor
Occasional Contributor

Re: Cancellation of my optus sport service

I have got this msg when click manage; but I want to cancelled

 

There is already an Optus Sport subscription associated with this Optus service. You can log into your Optus Sport account, or try again with a different Optus service.

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lelena
Occasional Contributor
Occasional Contributor

Re: Cancellation of my optus sport service

Same problem; I can't cancelled

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Dan_C
Retired Employee
Retired Employee

Re: Cancellation of my optus sport service

@lelena, I'd really suggest reaching out to our Live Chat team → Optus.com.au/livechat. Let them know that you wish to cancel your subscription and they'll go in and action the request in a matter of minutes. If you do run into any trouble, let us know. We're happy to help. 

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Shahadat
New Contributor
New Contributor

Re: Cancellation of my optus sport service

I have the same issue, so frustrating!!

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Dan_C
Retired Employee
Retired Employee

Re: Cancellation of my optus sport service

Is that for a stand-alone subscription or is that attached to an Optus product such as mobile or Internet? 

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