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New Contributor
New Contributor

Cancellation of my optus sport service

Hi Dan C

I clicked the optus sport tab to go through unsubscription process but it showed that the service is un available .

 

What to do next ??

Can you un subscribe me from your side ??

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Online Community Manager
Online Community Manager

Re: Cancellation of my optus sport service

I'm happy to get this done for you then @Dhakir. Are you able to send us a PM with your account details? We'd need your full name, DOB and account or service number. 

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New Contributor
New Contributor

Re: Cancellation of my optus sport service

Hi Dan c ...

Here's my details :

 

Name : Dhakir Y***

DOB :******

Phone no. : 02*********9

Account no. : 8************1

 

You can proceed with the unsubscription process

Thanks a lot

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Online Community Manager
Online Community Manager

Re: Cancellation of my optus sport service

Hey Dhakir, I've organised to have the subscription removed for you. It should reflect on your end with in fifteen minutes to four hours. FYI I've edited your last post as we don't want your account information visible publicly 🙂 If there's anything else you need, let us know. 

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New Contributor
New Contributor

Re: Cancellation of my optus sport service

I am getting frustrated that I cannot cancel my Optus EPL subscription. Can someone help???????

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Valued Contributor
Valued Contributor

Re: Cancellation of my optus sport service

Hi @Skivvy74, Live Chat will be able to securely ID you and assist with cancelling the service for you. Get hold of them here →  http://yesopt.us/chat2us. 

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New Contributor
New Contributor

Re: Cancellation of my optus sport service

I ve the same problem , cant cancel , spoke three times to them on chat , about to go to the tele communicatons ombudsmen , you cant cancel it  online as per their instructions . some one please help 

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Moderator
Moderator

Re: Cancellation of my optus sport service

Providing you're the account holder, I can help with that @missmel. Could you please send me a PM with your full name, account number and DOB? 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor
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Re: Cancellation of my optus sport service

Hi Kris 

 

Thanks for responding.  I've now requested a manager from optus sport to call me as 4 time now . With no resolution to cancel this product . 

 

On my side it shows enable and no option to change to disable. 

I have followed instructions as per the support guidelines and Doesn't work . 

 

How do i Pm you ?? 

 

 

 

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Moderator
Moderator

Re: Cancellation of my optus sport service

That's really frustrating, sorry about that. You can send me a PM here


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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