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New Contributor millson
New Contributor

Can't order new NBN connection

I'm trying to become a new NBN customer with Optus but each time I place an order nothing happens. When I call to follow-up the sales team can see my order number so transfer me to pre-activation. When I speak to pre-activation they explain that they can't locate my order number and transfer me back to sales (so I've placed three separate orders over last two months). 

 

I've just got off the phone to sales team and they said the only thing they can do is place yet another order (which will be the fourth) and hope it goes through...arrgghhhh! I'm going around in circles! 

 

Please help!

 

 

 

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Honoured Contributor
Honoured Contributor

Re: Can't order new NBN connection

Hi @millson

 

Are you an existing Optus customer or joining them as you connect to the NBN?

 

Are you a Optus Cable or ADSL user?

 

If you can provide a postcode and street I can check your NBN status.

 

Regards

 

Peter Gillespie

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New Contributor millson
New Contributor

Re: Can't order new NBN connection

Hi Peter

 

I will be joining Optus as a new customer with NBN. 

 

I currently have ADSL at my home through another provider. 

 

My postcode is 6055. I have been told that I have fibre to node available at my home.

 

Cheers 

Gareth 

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