cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
New Contributor gogumung
New Contributor

Can't find my address

Hi

 

Optus can't find the address of my newly built apartment(checked with 2 sales agents) but there is the NTD installed and the green lights are on.

 

Is there a way Optus can setup internet without the address? I found some kind of ID from the NTD box. It's formatted like this:

0XXX-00-000-NTD-0000

 

Please advise

 

Thanks

1 Reply
Online Community Manager
Online Community Manager

Re: Can't find my address

G'day!

 

Does the address exist in NBN's database?

 

Input your address in the required field here

 

If the address is registered there, but it's not showing in our systems - there is a process.

 

1). Once we've confirmed that the property is NBN serviceable, we raise a request with our serviceability team to add the address

2) We will out a non-standard order form. We manually book out the connection with the correct address on the Optus side and NBN side of the order. 

 

--------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors