Can't find my address




Optus can't find the address of my newly built apartment(checked with 2 sales agents) but there is the NTD installed and the green lights are on.


Is there a way Optus can setup internet without the address? I found some kind of ID from the NTD box. It's formatted like this:



Please advise



Re: Can't find my address




Does the address exist in NBN's database?


Input your address in the required field here


If the address is registered there, but it's not showing in our systems - there is a process.


1). Once we've confirmed that the property is NBN serviceable, we raise a request with our serviceability team to add the address

2) We will out a non-standard order form. We manually book out the connection with the correct address on the Optus side and NBN side of the order. 



We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses to private messages will be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Post a Reply
Top Contributors
69 Kudos
28 Kudos
27 Kudos
26 Kudos
17 Kudos