Optus can't find the address of my newly built apartment(checked with 2 sales agents) but there is the NTD installed and the green lights are on.
Is there a way Optus can setup internet without the address? I found some kind of ID from the NTD box. It's formatted like this:
Does the address exist in NBN's database?
Input your address in the required field here.
If the address is registered there, but it's not showing in our systems - there is a process.
1). Once we've confirmed that the property is NBN serviceable, we raise a request with our serviceability team to add the address
2) We will out a non-standard order form. We manually book out the connection with the correct address on the Optus side and NBN side of the order.