Accepted Solution

Can’t change nbn appointment


can someone help me change an nbn appointment. Every time I use chat they try to transfer the chat and it always times out.

Re: Can’t change nbn appointment


It depends on what appointment type it is, and if there is availability on the date you want.


new service > call activations 

existing service (was previously working)> call faults

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Re: Can’t change nbn appointment


You can't pick your appointment date, but it should be straight forward to get another one a little further down the track. Unfortuantely only Optus can do this for you. Try Facebook Optus or back to LIVECHAT (perhaps in business hours?)


Peter Gillespie

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