Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.
It depends on what appointment type it is, and if there is availability on the date you want.
new service > call activations
existing service (was previously working)> call faults
You can't pick your appointment date, but it should be straight forward to get another one a little further down the track. Unfortuantely only Optus can do this for you. Try Facebook Optus or back to LIVECHAT (perhaps in business hours?)